FAQ's & Other Information For your convenience, you may order through our secure shopping cart. Simply add the items you wish to purchase to your cart. When you are done shopping, follow the checkout process. You will receive a confirmation / purchase receipt with all of the order details to the email address you specify. We take all major credit cards through Paypal, personal checks or money orders. Personal checks will delay shipping by 8 - 10 days while your check clears our bank.

Do you offer combined Shipping?

Most definitely! We will always do our best to combine your order and ship it as cheaply as possible.

How do I get the combine shipping discount?

As you add items to your shopping cart, the discount cost for combined shipping is calculated automatically. Please be sure to fill in all required information during the checkout process.

Do you ship to International Destinations?

Absolutely! We use three shipping zones: USA Destinations, Canada Destinations, & all other International Destinations.

What shipping services do you offer?

The default shipping carrier is USPS Flat Rate, which allows us to ship large amounts of tiles for an inexpensive flat rate cost. If you prefer UPS, Fed Ex or another carrier, do not complete the shopping cart checkout. Please let us know what shipping service you prefer and we can try to accommodate you. We can also provide flat rate overnight shipping through the US Post Office.

Do you ship to APO/FPO Military addresses?

Yes! 

International Postage

International parcels are subject to a weight limit which means we are restricted on the quantity of goods we can ship in a specific parcel size. Below is a list of our standard parcel sizes, the quantity of goods we can fit in each and the applicable shipping cost.

• 50 – 200 ½” tiles or up to 12 ounces of goods - $9.00 USD
• 201 – 1200 ½” tiles or up to 4 pounds of goods - $12.00 USD
• 1201 – 2400 ½” tiles or up to 8 pounds of goods - $24.00 USD
• 2401 – 8000 ½” tiles or up to approx. 15 pounds of goods - $40.00 USD
• 8001 – 12000 ½” tiles or up to approx. 20 pounds of goods - $50.00 USD

If you purchase tiles in sizes other than 1/2" we will convert them to their 1/2" equivalent for shipping computations. For example:

• 100 1 cm tiles = 75 ½” tiles so postage would be $9.00
• 800 2 cm tiles = 1200 ½” tiles so postage would be $12.00

500 1” tiles = 2000 ½” tiles so postage would be $24.00

If we find you have room in your parcel for extra tiles, without incurring additional postage we will indicate this on your invoice so you can decide if you wish to add to your order to maximize your postage expense.  Some examples of combined international shipping are:

• 100 1/2" mirror
  500 3/4" pastel mix ( converts to 750 ½” tiles for postage computation )
  1 glass cutter
  Postage would be $12 since there is less than 1200 tiles. There is no extra postage for the glass cutter since we can safely fit it in with your parcel without exceeding the weight limit.

• 500 1/2" mirror
  500 3/4" pastel mix ( converts to 750 ½” tiles for postage computation )
  2 lbs grout
  1 pair wheeled nippers
  Postage would be $24 (2 packs at $12 each) since there are 1250 tiles plus the grout and nippers. Parcel #1 would have 1200 tiles in it and parcel 2 would have the remaining 50 tiles plus the grout and nippers.   

How safe and efficient is International Shipping and will I have to Pay VAT?

We ship internationally on a daily basis. We package each parcel with adequate packaging to prevent damage on the long ride to its destination. We use USPS Priority Mail which has an estimated delivery time of 4 - 10 days. Customs and duty fees are a necessary part of international business but need not worry you. In my years of experience with international commerce, duty fees are very rarely, if ever, applicable to the average artisan since they are not buying in quantities large enough to warrant the assessment of any fees.

Do you accept returns or exchanges?

We will gladly accept standard-stock items back for exchange any time within 10 days of your date of purchase. You may exchange your items for any other item in our store. We do not offer cash, Paypal or credit card refunds.

We do not allow returns or exchanges on special orders. Exchanges must be requested within 7 days of receipt of your item. Returns must be approved in advance via email and must be returned in the same shipping package they were received in. This is necessary to prevent damage to the product on its return journey to us. If your returned item(s) are received but have not been sufficiently packed to prevent damage then we may not be able to issue you a full credit. 

My order was incorrect or incomplete, what should I do?

If you experience any problems with your order please contact us via email or phone immediately so we can correct it. We try exceedingly hard to make sure every order is 100% accurate, but occasionally we may make an error.

Our goal is to make your experience shopping with us a positive one. We are always willing to work with you to assure you receive your correct order and the best customer service possible.

How do I contact you?

Email: wholesalemosaics@yahoo.com or shopwholesalemosaics@yahoo.com

Phone: (408) 852-0769 between the hours of 7:00 AM - 4:00 PM Monday, Tuesday, Wednesday and Fridays (PST). We are closed on Thursdays.

Physical Address:

Wholesale Mosaics
7620 A Eigleberry Street
Gilroy, CA 95020

What if I don't see what I need? Can you get it for me?

If you do not see what you need, please contact us and chances are we will be able to help you. We carry over 500 different kinds of glass and have access to many, many more colors and types.  

Do you offer bulk discounts?

Generally YES but please contact us with your specific needs and we can provide you with a quote.

Do you have a retail outlet?

Yes and we welcome your visit. We are located at 7620 A Eigleberry Street, Gilroy, CA 95020

Can I pick my items up from you?

Yes, but please contact us to let us know when to expect you so we have your order ready.

Do you offer discounts to teachers and troop leaders?

We are always happy to help out the unsung heroes of the day (teachers and camp/troop leaders!!!). Please email or call us and we will do our best to work with your budget and offer you the best discount possible. Please have your teacher certificate ID handy.

Do you accept orders for repeat shipments?

Yes! We can set you up for a repeat order either bi-weekly, monthly or any other duration you wish.

What else does can Wholesalemosaics offer me?

Wholesalemosaics offers a variety of products and services including:

Mosaic and stained glass commission work

Stained glass repair

Mosaic tiles

Sheet and scrap glass

Stained Glass Supplies

Classes

Project planning assistance

Budget and product estimation

Mosaic kits

AND MUCH MORE!